Terms & ConditionsThis MAILBOX Service Agreement ("Agreement") is made and entered into by and between you ("CUSTOMER" or “You”) and PostNet Center (TX234) (“PostNet” or “We”) for the use of and services related to the rental of digital mailbox services (the "MAILBOX") in accordance with the following terms and conditions set forth herein.
1. Compliance with Conditions. These terms and conditions (“Conditions”) govern your use of our services, including without limitation, scanning, forwarding, online mail management, and other services (“Services”). We reserve the right to change these Conditions at any time, with or without notice to you, effective upon posting an updated version of these Conditions. By continuing to use the Services, You agree to be bound by the modifications or amendments to these Conditions, including any materials available on the Website that are incorporated by reference herein. Importantly, by requesting any of the Services, You are giving express and legally binding authorization for PostNet to perform such tasks on your behalf.
2. Authorization. You authorize PostNet to scan the outside of your mail; provided, however, that You acknowledge that PostNet may decline to scan the outside or contents of mail in its sole discretion that it deems to be obscene, an incitement to hate or violence, or contrary to law. Additionally, You authorize PostNet to discard or recycle your Standard Mail, as that term is defined by the U.S. Postal Service (“USPS”), which is commonly referred to as junk mail, such as flyers, circulars, advertising and catalogues.
3. Services. You may direct PostNet to perform the following actions to Your mail, including but not limited to:
(a) Forward Mail to an address You specify;
(b) Forward Mail to another account;
(c) Open and scan contents of Your Mail;
(d) Shred or recycle Your Mail;
(e) Physically store Your mail and/or parcels;
(f) Unsubscribe from or opt in to mailing lists;
(g) Unpack parcels for individual reshipment;
(h) Consolidate parcels for shipment;
(i) Any other Services offered on the website.
Please note, however, that You are solely responsible for all instructions to perform services along with their corresponding expenses. PostNet shall not be responsible for items that are recycled or shredded as a result of a customer request.
4. Mail Delivery. Each individual or entity must complete a separate U.S. Postal Service Form 1583 (“Form 1583”) to be authorized to receive mail or packages at Your designated PostNet. You agree to complete all necessary documents, including Form 1583 and any required acknowledgment form relating to service of process. You further agree to accept a revised version of this Agreement and Form 1583 whenever any information required on this Agreement or Form 1583 changes. As Your authorized agent for receipt of mail, We will accept all mail, including registered, insured and certified items. Unless prior arrangements have been made, We shall only be obligated to accept mail, or packages delivered by commercial courier services which require a signature from PostNet as a condition of delivery. You must accept and sign for all mail and packages upon the request of POSTNET. Packages not picked up within thirty (30) days of notification may be subject to a storage fee of $1.00 per day per package, which must be paid before You receive the package. In the event You refuse to accept any mail or package, PostNet may return the mail or package to the sender and the You will be responsible for any postage or other fees associated with such return. C.O.D. items will be accepted ONLY if prior arrangements have been made and payment in advance is provided to PostNet. Moreover, upon signing this Agreement, You shall provide two forms of valid identification, one of which shall include a photograph.
You acknowledge that once You have completed Form 1583, PostNet has final determination of acceptance and that You will not begin forwarding receiving forwarded mail until PostNet approves Your application. You further acknowledge that PostNet delivers scanned copies of mail to accounts. PostNet does not warrant that mail will never be mistakenly assigned to another account and You acknowledge that in such cases, We are not liable to You or the intended recipient. We will make our best efforts to notify both the intended recipient and the unintended recipient of the error and remove the item from the unintended recipient’s digital mailbox account.
5. Permitted Use. You agree that You will not use PostNet premises or any PostNet services for any unlawful, illegitimate, or fraudulent purpose or for any purpose prohibited by U.S. Postal regulations. You further agree that any use of the MAILBOX shall be in conformity with all applicable federal, state and local laws.
6. Disclosures. This Agreement and Form 1583 shall remain confidential, except that this Agreement and Form 1583 may be disclosed upon written request of any law enforcement or other governmental agency, or when legally mandated.
7. Possession. Possession of the MAILBOX username and password shall be considered valid evidence that the possessor is duly authorized to remove any contents from the MAILBOX. In the event of death or incapacity of the CUSTOMER, We will require the appropriate documents from the Probate Court, the executor of the estate, the trustee or other similar person or entity before releasing mail or packages to a requesting party.
8. Billing. You agree to pay a late fee of $25.00 if any payment is not received within five (5) days of when due. MAILBOX service fees and other related fees stated herein are subject to change. In the event that You receive an unreasonable volume of mail or packages at the MAILBOX according to PostNet’s reasonable judgment, We may require You to upgrade to a larger size MAILBOX and/or pay any additional charges. POSTNET reserves the right to increase the MAILBOX service fees in the event that You add additional individuals or entities to the names of those individuals or entities authorized to receive mail and packages at the MAILBOX pursuant to Form 1583.
9. Termination and Mail Forwarding. PostNet may terminate or cancel this Agreement with You upon providing You with thirty (30) days written notice. Upon expiration, cancellation or termination of this Agreement, We will:
a. Re-mail (i.e., forward) Your mail for up to a period of six (6) months, provided that You pay the postage, packaging material, and forwarding fees in advance. Additionally, You must pay a monthly storage fee of $10.00 for Month 1, and to be determined for Months 2 through 6 in advance for the time period that mail is to be forwarded. It is Your responsibility to make arrangements with PostNet to identify any mail forwarding needs prior to the expiration, cancellation or termination of this Agreement.
b. Store the mail or packages for up to six (6) months provided You pay a storage fee of $20.00 per month for the time period in which We will hold the mail or package(s), plus a service fee of to be determined for each time You visit PostNet to pick up such items. It is Your responsibility to make arrangements with PostNet to identify any mail storage needs prior to the expiration, cancellation or termination of this Agreement.
c. Retain Your mail, other than Unsolicited Mail, at the Center for a period of ten (10) days, if the customer leaves no forwarding fees and forwarding address. After such time, any mail or package may be discarded or destroyed.
d. Discard or destroy any "Unsolicited Mail" (e.g., bulk mail; mail addressed as "occupant," "current resident" or similar designation; or coupons, advertising or other promotional material) delivered to or remaining at PostNet.
e. Refuse any package addressed to You delivered by any party other than the U.S. Postal Service, such as a commercial courier service.
Upon cancellation or termination of this AGREEMENT, POSTNET may:
a. Refuse any mail or package addressed to You and delivered to PostNet.
b. Discard or destroy any of Your mail or packages delivered to or remaining at PostNet at such time.
10. Duration of Agreement. The term of this Agreement shall be the initial period paid for by You and any renewal period paid for by You from time to time. Renewal of this Agreement for additional terms shall be at PostNet’s sole discretion.
11. Notices. Any written notice to You required or permitted under this Agreement shall be deemed delivered twenty-four (24) hours after placement of such notice in Your MAILBOX or at the time personally delivered to You. In the event of a termination notice, based upon abandonment of the MAILBOX, notice shall be deemed delivered (a) on the next day after placing in the hands of a commercial courier service or the United States Postal Service for next day delivery, or (b) five (5) days after placement in the United States Mail by Certified Mail, Return Receipt Requested, postage prepaid, and addressed to You at Your address as set forth in Form 1583, or on the date of actual receipt, whichever is earlier.
12. Indemnity. You agree to protect, indemnify, defend and hold harmless POSTNET, and their respective affiliates, subsidiaries, parent corporations, representatives, franchisees, officers, directors, agents and employees from and against any and all losses, damages, expenses, claims, demands, liabilities, judgments, settlement amounts, costs and causes of action of every type and character, including attorneys’ fees and costs, arising out of or in connection with the use or possession of the MAILBOX, including without limitation, any demands, claims and causes of action for personal injury or property damage arising from such use or possession, from failure of the U.S. Postal Service or any commercial courier service to deliver on time or otherwise deliver any items (mail, packages, etc.), from damage to or loss of any package or mail, or to the MAILBOX contents by any cause whatsoever, and from any violation by You of applicable federal, state or local laws.
13. Limited Liability. YOU HEREIN AGREE THAT THE TOTAL AMOUNT OF LIABILITY OF POSTNET, IF ANY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED $100.00 REGARDLESS OF THE NATURE OF THE CLAIM.
14. Modification. We expressly reserve the right, at our sole and absolute discretion to change, modify, add, supplement or delete any of the Conditions of this Agreement. If any future changes to this Agreement are unacceptable to You or cause You to no longer be in compliance with this Agreement, You must terminate this Agreement and immediately stop using the Services. Any continued use of the Services by You following any revision to this Agreement constitutes Your complete and unconditional acceptance of any and all such changes.
15. Inspection. PostNet reserves the right to open and inspect any packages or mail which may arrive damaged or that may be otherwise of questionable integrity or legality.
16. Assignment. You may not assign this Agreement without PostNet’s prior written consent and/or knowledge.
17. Severability. If any provision or provisions of this Agreement shall be held unenforceable for any reason, then such provision shall be modified to reflect the Parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect for the duration of this Agreement.
18. Non-Waiver. A failure or delay in exercising any right, power or privilege in respect of this Agreement will not be presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.
19. Governing Law; Service of Process; Attorney Fees. Regardless of Your location or the location of Your mail or any PostNet location, this Agreement is governed by the laws of the State of Colorado, without regard to its conflicts of law principles or the conflicts of law principles of any other jurisdiction. Any action instituted by You arising out of this Agreement will only be brought, tried and resolved in the applicable federal or state courts having jurisdiction in the State of Colorado. YOU HEREBY CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION AND VENUE OF COURTS HAVING JURISDICTION IN THE STATE.
20. Entire Agreement. This Agreement, and any accompanying attachments, constitute the entire Agreement between the Parties with respect to the subject matter of this Agreement, and supersedes all prior negotiations, agreements, representations, and understandings of any kind, whether written or oral, between the Parties, preceding the date of this Agreement.
By checking this box, You acknowledge that you have read these Conditions in their entirety, fully understand the Conditions, and that you accept this Agreement on the date stated above.
Upon agreement and approval, PostNet TX234 in downtown Austin, in order to keep our process timely and organized has established guidelines to provide the best virtual mail service available.
Please note that the bulk of the mail is processed on Mondays and Tuesdays. So we generally are able to process all requests as they come in, generally within 24-48 hours. Or as the needs of business allow.
1 - Forwarding requests will be processed starting on Wednesdays.
Please have all forward requests in before noon on Wednesday, or they will be processed the next week. If you have any emergency requests, give us a call at 512-599-5966 and we'll be happy to assist you.
If you are expecting to forward many mail items to yourself, we recommend selecting "auto-ship" weekly or bi-weekly and choosing Mondays or Tuesdays to ensure your mail goes out when we process shipments starting on Wednesday.
2 - Items received without a mailbox number will be returned to the sender. This is a bulk mailing address and using just the 1401 Lavaca St. is not allowed. It is up to each individual or company to be sure you have your box number included in your address. Be sure and advise all persons and or entities that you want to receive mail from. If there are mail items you don't want please contact the entity and request that paper statements discontinue.
Please advise all senders that you wish to receive mail from your correct address which should be in one of these formats:
1401 Lavaca St. # (Your mailbox #) Austin, TX 78701
1401 Lavaca St. - (Your mailbox #) Austin, TX 78701
1401 Lavaca St. PMB (Your mailbox #) Austin, TX 78701
3 - When we send out shipments, we forward all items in the mailbox to clear out storage. After a mail item has been in storage for 30 days it will start accruing storage fees. If for some reason you only want certain pieces forwarded and others left in the mailbox, please let us know by call, email, or adding a note onto your request. I am not a robot and sometimes I miss things. So, it's important to let that request stand out.
4 - All forms of payment require tracking. No exceptions. Just select 1-10 days least expensive. I assure you we will always utilize the least expensive service for our customers. Rates vary depending on the item dimensions and weight and where it is being shipped.
Most checks are able to be scanned by our machine for you to deposit remotely, but some of them have security features such as an aluminum seal that prevent us from doing so. Likewise, due to fraud, we do not scan debit or credit cards. These items would either need to be picked up during store hours or forwarded.
5 – All pickups in person require your account to be in good standing as well you must schedule the pickup and pick the mail up within 24 hours. I cannot have mail hanging out at the front counter for days. So if it is not picked up within that 24 hour period it will be moved back to storage and the request will be cancelled and you must reschedule.
And as always, presorted marketing mail which is considered junk mail is always discarded and not entered.
Please contact us at 512-599-5966 if you have an emergency request and we will do our best to accommodate your needs.
As a virtual mail customer, it is up to each of us to do our part and you must take action on your mail in order for a request to be fulfilled. We reserve the right to close your virtual mailbox at any time.
Please add this email so that you don't miss any further notifications: Postnettx234@gmail.com
We thank you in advance and look forward to a having your business.